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Terms of Service

Last updated: 27 May 2025. WizPixel EU, operated by WIDE
By submitting a contact form, placing an order, or uploading footage, you agree to these Terms in full.

1. Service Provider

WIDE operates WizPixel EU. Contact: info@wizpixel.com

2. Services

We provide professional video editing including wedding and event films, drone footage editing, corporate and social media video, and advertising production (ADV, on request). Scope, pricing, and timeline are confirmed in writing before work commences.

3. Pricing and Payment

All prices are exclusive of VAT and applicable taxes. A deposit may be required before work commences.

4. Deliverables and Format

Standard delivery is MP4 (H.264) at the purchased resolution. Additional formats are available as add-ons at a resolution not exceeding the primary delivery. Upscaling is not included.

5. Audio and Music

WizPixel EU does not provide audio tracks and does not use songs on repeat. The client must upload sufficient licensed music files via the upload portal. Any sections of the final edit not covered by client-provided music will be delivered with natural audio where present. Music, background tracks, sound effects, and all royalty fees are the sole responsibility of the client. WizPixel EU bears no liability for any copyright infringement, royalty claims, or takedown notices arising from third-party content.

6. Client Responsibilities

The client is responsible for uploading source footage via upload.eu.wizpixel.com in a timely manner; ensuring they hold all necessary rights to the uploaded material; and providing clear style references and delivery requirements at briefing.

7. Minor Subjects

Where source footage contains images or recordings of minors (persons under 18), the client warrants that all necessary consents and authorisations required by applicable law have been obtained from the minor's parent(s) or legal guardian(s), and that the use of such footage is lawful in the client's jurisdiction. The act of uploading footage containing minors constitutes unconditional acceptance of this responsibility. WizPixel EU bears no liability for the client's failure to obtain the required consents. The client indemnifies WizPixel EU against any claims arising from the unlawful use of footage containing minors.

8. Intellectual Property

Upon full payment, the client receives a licence to use the final edited material for the agreed purposes. WizPixel EU retains the right to include excerpts in its portfolio unless the client requests otherwise in writing before project commencement. Source footage remains the property of the client at all times.

9. Revisions and Approvals

Each project includes one review cycle. Additional revision rounds are charged at €50 per round. Revision requests must be submitted in writing within 7 days of delivery. After this period, the delivery is considered accepted.

10. Turnaround and Delays

Estimated turnaround times are communicated at project confirmation. WizPixel EU is not liable for delays caused by late source material, incomplete briefs, or force majeure.

11. Limitation of Liability

WizPixel EU's total liability is limited to the amount paid for the specific project giving rise to the claim. We are not liable for indirect, consequential, or incidental damages.

12. Governing Law

These Terms are governed by EU law and the laws of Italy. Disputes are subject to the exclusive jurisdiction of the competent courts of Italy.

13. Contact

WizPixel EU, operated by WIDE
info@wizpixel.com